WEBVTT

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A family question should stay with the right

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learner and reach the right adults.

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In this lesson, Renee Walker reads a question

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from Denise Washington about Maya, sends a clear

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reply, and checks that it is saved.

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These are fictional training records.

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Open your educator dashboard and find Live classes

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and family messages. In Family messages, choose Messages

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for Maya Washington. Always check the learner name

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before reading or writing.

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Each learner has one shared thread.

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A thread for another learner is a different

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conversation, even when the family names look familiar.

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Read the conversation from the parent and check

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the sender and time on each message.

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Here Denise asks whether Maya can practice another

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precalculus example. Read any earlier reply before answering,

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so you do not send conflicting guidance or

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repeat a question the school has already resolved.

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The parent account sends the learner questions.

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All assigned educators and school administrators can read

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this thread. It is not a private adult-to-child

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chat. Keep the reply relevant to this learner.

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Never include passwords, phone codes, private meeting links,

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or information about another family.

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Choose Message to the family thread and write

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a short, useful reply.

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Acknowledge the question, explain the next step, and

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say when it will happen.

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Renee confirms another example at the next lesson

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and asks Maya to bring the step she

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found difficult. Review the learner name and your

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wording before sending.

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Click Send message once.

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Wait for your reply to appear in the

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conversation with your name and time.

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If you are unsure whether it saved, use

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Refresh messages and read the thread before trying

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again. The visible saved message is your confirmation.

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This demonstration stays inside the local training environment.

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A homework review still belongs with the submitted

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answer in Homework. Use this shared thread for

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the family conversation. If you need a school

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decision or urgent help, use Get help or

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the agreed urgent contact route.

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A saved thread message does not mean somebody

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has already read it.

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Before you leave, check three things: the correct

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learner, a clear next step, and the saved

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reply. Keep learner questions in the parent account

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and respect the shared audience.

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Practice with your checklist.

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Next, review clearance and paperwork so you know

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what the school needs before you teach.