WEBVTT

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Keep your family’s payment questions tied to the

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right learner and course.

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Monique and Aaliyah are our fictional family in

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this lesson. We will check the records the

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school shows and prepare a clear request about

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renewal, a receipt and a membership letter.

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Choose My payments in the family navigation.

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The Your PayPal payments section lists saved school

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records. These can include registrations, curriculum support, courses

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and tutoring. Other payment methods may appear with

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their enrolment or reservation, so check the relevant

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area too.

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Choose Refresh payment records.

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Refreshing only reads the school’s saved records.

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It does not submit a payment or request

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a refund. If you have just paid, check

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the status and reference before you try to

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pay again.

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This example shows a confirmed course payment of

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thirty-five dollars, with order reference TRAINING-ORDER-1.

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Keep the amount and reference with your records.

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This screen is a payment status record;

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there is no receipt download button in this

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example.

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The curriculum invoice is different.

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It shows a full charge, discount, net charge

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and an issued status.

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An issued invoice is not proof of payment.

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Read the course access notice as well: this

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example asks the school to review the payment

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and says not to pay again.

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Choose Contact the school about a payment.

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If you need to confirm a renewal date

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or change, ask the school before assuming anything

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has stopped. This account does not show a

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renewal control or a membership-letter download.

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We use the real contact form.

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Enter your name and email.

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In the request, give the learner, course, amount

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and payment reference. Ask the school to confirm

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the next renewal date and explain how to

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obtain a receipt and membership letter.

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Review this draft before sending;

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our example remains unsent.

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Your practice: open payments, refresh records, note the

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status and reference, distinguish an invoice from payment

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confirmation, read the course notice, and prepare the

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exact question you need answered.

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A request does not itself cancel renewal, issue

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a refund or create a letter.